NOC Technician in Hauppauge, NY at Custom Computer Specialists, Inc.

Date Posted: 11/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Hauppauge, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/20/2019

Job Description

We are looking for a motivated technical professional to join our team as a NOC Technician.

RESPONSIBILITIES:

  • Remote and on-site desktop and user support using remote support applications
  • Create/update and escalate user tickets as needed
  • Load and configure desktop OS for standalone operation and basic network connectivity
  • Install and configure desktop computer and peripheral hardware upgrades
  • Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices
  • Integrate hardware into existing LAN environments.  This includes establishing network, file server access, configuration of email and print server connectivity
  • Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments
  • Install, integrate, troubleshoot and solve network client operation problems
  • Basic Active Directory – Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.
  • Physical network troubleshooting – drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.

QUALIFICATIONS:

Strong technical background with a broad range of technologies, including but not limited to:

  • Experience in a Help Desk or User Support environment
  • PC hardware/software, server hardware and latest operating systems, network connectivity and communications
  • Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
  • Ability to troubleshoot SaaS based applications
  • Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007
  • Administer Active Directory users and groups
  • Configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points
  • Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS
  • Must possess a strong knowledge of client/server computing
  • Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed) 

This individual should also have had the following experiences:

  • 1+ years experience in the IT support service industry
  • Ability to multitask and dynamically prioritize tasks with proven time management
  • Ability to work independently, as well as in a team environment
  • Self-starter that exhibits a high level of attention to accurate detail

Although not requirements, other desirable attributes include:

  • College degree in technical or business, or equivalent industry experience
  • Microsoft Windows certification strongly preferred
  • A+, Network+, Security+ are highly desired
  • Industry certifications from manufacturer/vendors such as Microsoft, Apple, IBM, HP, and Cisco
  • Group Policies / scripting
  • VMWare support

 This position is based in our Hauppauge, Long Island office.  A valid driver’s license is required.