Cisco UC Systems Engineer in New York, NY at Custom Computer Specialists, Inc.

Date Posted: 11/10/2019

Job Snapshot

Job Description

Cisco UC Design Engineering

Custom is looking for a Unified Communications Design Engineer to work at our client location in NYC. This position requires previous experience with Cisco voice technologies and will be responsible for the design, implementation and ongoing support of the network. This is a great opportunity to work for a well known and respected client in the New York City area.

Responsibilities Include:

  • Receive, Triage, and Remediate Escalations from Daily/Day-2 Support
  • Troubleshoot complex issues
  • System Maintenance
  • Execution of patching and upgrades
  • Evaluation, assessment, and vetting of patching and upgrades
    • VMware
    • Cisco UC applications
    • Cisco Router/Gateways
    • Cisco Endpoint Firmware
  • Work with TAC on issues that are not resolved within a 24-hour period
  • Escalation with vendors
  • Draft CRs – impacting
  • Dial plan maintenance
  • Script design
  • Complex documentation
    • Call Flows
    • Visio diagrams
    • NES documentation requiring research
      • Version compatibility
      • Continued interoperability between applications and 3 rd party solutions – Changes / Upgrades
      • Security integration
        • Compatibility – Changes / Upgrades
        • Firewall Port requests
      • Departmental Requests (IAB, JOC, EEO, RTCC, School Safety, Payroll, etc.)
        • Contact Center
        • Complex Call Flow design
  • Maintaining system utilization and adjusting for optimization
  • Major Dial plan modifications
  • Review and approve all CRs
  • Business Use Case Analysis
  • New feature design and implementation
  • Third party application PoC / implementation support


  • The ability to handle self in high profile and mission critical type work/environment 
  • Exemplary communication skills
  • Experience from enterprise environments with large and complex implementations